Cancellation Policy

Vital-flow Client Appointments & Payments

Thank you for choosing Vital-flow Therapies to provide support for your health and wellbeing. To achieve the most successful outcomes from your treatments it is important that treatment plans are followed as closely as possible.

I will endeavour to confirm your appointments 24 hours prior via sms service if possible (by email if booked in at Integrative Health Solutions), however messages do get lost from time to time and I would encourage you to not rely solely on this service.

If you cannot make your scheduled appointment time, your courtesy in giving a minimum 24 hours notice (preferably longer) is expected, as a vacant appointment denies another client the opportunity of treatment as well as creating an income loss for myself.

In my commitment to provide a unique and outstanding experience to all my Vital-flow clients and out of consideration for my own time, I have adopted the following policies:


Cancellation fees will be charged for cancellations/non-attendance with less than 24 hours notice at $50 for the first time and full consultation fee for any subsequent cancellations. Pre-payment for future services may be required.

Vital-flow Therapies understands there are some things in life that are unavoidable and allows for emergency exceptions such as death in the family or major illness or accident of the client or family member.

Late clients

Clients who arrive less than 15 minutes late will receive the remainder of their session. It is at Vital-flow’s discretion whether to accept a client who arrives more than 15 minutes late without notification and full price payment will still be required for the appointment.

Payment of fees

Payment of fees is required at the time of consultation. No credit will be given. We accept EFTPOS, VISA and Mastercard (currently not available at Knead Me) PayPal or Cash. Direct Bank Transfer details available on request. Personal cheques are not accepted.

Gift Vouchers

For a client to redeem a Vital-flow gift voucher this must be stated at the time of booking or it cannot be accepted as payment. Gift vouchers will be made void should non-attendance occur.

Fee increases

Consultation fees and charges may increase based on cost of living and rising clinic costs. This will occur not more than twice a year. Advance notice will be given of any change in pricing at least 4 weeks prior to it taking effect. Vital-flow endeavours to keep treatment prices affordable to clients. Please note private health rebates apply for Kinesiology treatments only.

Thank you for your understanding and consideration in regards to these policies. I look forward to working with you to achieve your health and wellness goals.

Vital-flow Therapies 2018